Our money-back guarantee offers a refund if requested within 15 days of purchase and is available only for first-time consumers. Please note the following conditions apply:
- Eligibility: The guarantee is valid exclusively for first-time customers of our plans.
- Coverage: Refunds are applicable only to the plans purchased. Add-ons, including SSL certificates and domains, are not eligible for a refund.
- Refund Adjustments: If your plan includes a free SSL certificate or domain, the cost of these items will be deducted from the total refund amount.
- Proof of Issue: To qualify for a refund, you must provide evidence that you attempted to resolve any issues by contacting our support team. This proof can include screenshots of communication attempts or a description of the issue and support response, if any.
- Refund Process: Requests for refunds must be made within 15 days from the date of purchase. After the 15-day period, the money-back guarantee will no longer be valid.
If you meet these conditions and wish to proceed with a refund, please contact our support team with the required proof.